You will be responsible for paying your own shipping costs for returned items. To return, you should mail the product to: 310000 West District, Xiangyangyuan, Chongxian Street, Chongxian Street, Yuhang District, Hangzhou City, Zhejiang Province. We only send items to if the item is defective or damaged If you have completed all the steps and have not received a refund, please contact us at with Refunds usually require some processing time. Then contact your credit card company, which may take some time to officially issue the refund. If you haven’t received your refund yet, first check your bank account again.
If you are approved, your refund will be processed and the credit line will be automatically applied to your credit card or original payment method within a certain number of days. We will also notify you to approve or reject the refund. And the related costs incurred need to be borne by the buyerĪfter receiving and checking your return, we will send you an email informing you that we have received the return.
*We will not refund any orders that the buyer innocently rejected due to the buyer's reasons. Wait, the buyer shall bear the customs duties incurred when the buyer returns/replaces the product. Caused by the customer, such as: inappropriate size, the product is not wanted during transportation. Any item return and exchange within 7 days after delivery, the buyer will be responsible for the round-trip freight. Any item returned within 7 days of delivery, you need to pay the shipping cost yourself, and Cosplay Clan will charge a handling fee equal to 20% of the product price Any non-original condition, damaged or missing parts due to our mistakes After the wig is completely disassembled/try-on, the return is not supported Custom products are not refundable/refundable * Please do not return your purchase to the manufacturer. * Note: Customized products do not support refunds/returns. In order to complete your return, we need a receipt or proof of purchase. It must also be in its original packaging. Must be unused and in the same condition as the item received. The package was not received because of logistics The product is damaged due to our error and cannot be used If 7 days have passed after you received the product, we will not be able to provide you with a refund or exchange. For order returns or other abnormal issues, please contact the after-sales customer service via email policy is for 7 days.
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